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rd2015
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Wednesday, April 3rd, 2024 11:38 PM

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Error message “No software to execute”

On our TV screen we have the error message “There is no software to execute”

& a blue screen.

We are using the Xfinity XiD-P box.

Please assist.

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Updated 

2 years ago

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XfinityThomasA

Official Employee

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3.6K Messages

2 years ago

Thank you for reaching out, rd2015. Have you received any notifications regarding end of life equipment? You can swap out your Xfinity TV box at a nearby Xfinity service center, and we can help ship one too. I would recommend a new Xfinity TV box which should help. 

 

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user_z3fhbf

1 Message

2 years ago

Hi: I have exactly the same issue with my box.  Please advise.  

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user_3pgp53

1 Message

I have the exact same issue. Blue screen with error message no software to execute. Pace PXD01ANI. Comcast virtual assistant is not helpful in resolving issue.

2 years ago

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CC_Armand

Official Employee

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2.4K Messages

We are glad to take a closer look at this for you @user_3pgp53!  No worries!  We are the best team to help get things taken care of.  Please feel free to shoot us a private message when you are ready, so we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

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 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

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 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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2 years ago

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