Error message something went wrong

Hi Melinda,

Thank you for responding. I tried doing as you suggested and it did nothing to fix the problem.  I needed to login again to all my apps and reset my preferences once I did it. Is this situation unique to me? Is this a problem affecting other customers? I really would like to be able to use the app again.

We are having the same issue - watching a show on Paramount+for a few minutes, then the stream stopping as if for buffering, but the processing wheel spins for about a minute then the screen returns the "Error  Something went wrong.  Please try again later" message.  If we then try to access the same episode again the same thing happens again, though even more quickly than the first time.  We are having this problem for all of the shows we are trying to watch on Paramount+. 

The problem started about 2 weeks ago.  The issue is intermittant, some nights no problem, other nights cannot watch anything on Paramount+ without this happening.  This is only a problem for Paramount+, other streaming apps we have through Xfinity (Netflix, Hulu, Starz, HBO, Acorn) are operating with no problems.  Would this have anything to do with traffic on Paramount+?  This problem is most acute in the early evening, when presumably usage would be at its highest.  But we have seen this issue in mid-day and after 11 at night, so not sure what the deal is.

Hi @user_ppz6yr , thank you for posting in our Xfinity Forum community! We hate to hear there is an issue of watching Peacock+. And at this time, we don't know of any known issues. Have you tried any of the troubleshooting steps suggested in the parent post?

If, after those steps and you still need assistance, we'll be happy to review your account to help resolve the issue.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
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Hello,

The issue is with Paramount + not Peacock. I had a very nice employee work with me over the phone for nearly an hour. She was able to boost the signal or something while we talked. It worked better while we were talking. The same problem is back now. I was sent a different cable box that has limited dvr capabilities to replace my current box. I don’t want less service. I will be returning the new box.