error message

Hello Comcast, I am having the exact same problem as above post, Oops…we can’t do whatever, with a black screen, even though I can hear the audio of channel in background. 
As he mentioned the only fix is unplug box and plug back in and it’s really starting to annoy me. 
Will a new box help? Or anything else? Need some help for this problem and soon!

Thanks

Oh, goodness, I completely understand your frustration, @user_zbcjff ! Seeing that 'Oops... Unfortunately this feature is not working' message pop up repeatedly, especially having to reboot your box ten times a day, is absolutely unacceptable. That's a huge inconvenience, and I'm so sorry you're dealing with it. It's definitely not the experience we want you to have.

You're absolutely right; there has to be a better solution than just unplugging and rebooting. That's a temporary band-aid, not a fix. And it sounds like this is a persistent issue, which means we need to dig deeper to find the root cause.

Here's how we're going to tackle this:

1. Gathering More Information:

• "To help our engineers pinpoint the problem, could you tell me a few things?
  • "What specific features are you trying to use when you see this message? (e.g., accessing the guide, using on-demand, changing channels, etc.)
  • "Does this message appear on all channels, or just specific ones?
  • "Do you happen to know the model number of your Xfinity box? It's usually on a sticker on the back.
  • "When did this issue begin? Has it been happening for days, weeks, or longer?

I know this is a real inconvenience, and I sincerely apologize for the trouble. We'll get this resolved, and I'll do everything I can to make sure it's done quickly and efficiently. Please, don't hesitate to reach out if you have any questions or concerns.