That is an unrecoverable error. The box is fried. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one.
Hey there, user_mdavra, thanks for reaching out through Xfinity Forums. Were you able to get the box replaced as our expert mentioned, or do you still need assistance with your box?
EG
Expert
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111.4K Messages
2 months ago
That is an unrecoverable error. The box is fried. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one.
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XfinityJeniece
Official Employee
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3.2K Messages
2 months ago
Hey there, user_mdavra, thanks for reaching out through Xfinity Forums. Were you able to get the box replaced as our expert mentioned, or do you still need assistance with your box?
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