Error recording programs

Recording one program. Attempt to record a second at same time. Error that does not allow or wants to cancel the one recording.
of course the screen wants to sell an upgrade.

what is the deal now?

Responses

XfinityJanelle

Official Employee

•

1.3K Messages

4 months ago

HI @w1313 Thank you for reaching out on the Xfinity Community forums. We are happy to assist you. Do you have a physical DVR or Cloud DVR for your service?

(edited)

3

0

w1313

Contributor

•

27 Messages

Cloud dvr. No.change to service for the last few years.

Like

Reply

4 months ago

0

XfinityAdrienne

Official Employee

•

910 Messages

Thank you so much for updating us, @w1313! What error do you receive when you attempt to cancel the 2nd recording?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

w1313

Contributor

•

27 Messages

Shockingly the error has resolved itself. I am now able to record 2 programs at once. This must have been a server error on Xfinity's side that was causing this issue.

Like

Reply

4 months ago

0

X1

w1313

Error recording programs

Was this helpful?

XfinityJanelle

w1313

XfinityAdrienne

w1313

New to the Community?