Hello @user_443eof thank you for reaching out to us. Have you attempted any troubleshooting steps when this happens? Does this happen when you are trying to access specific apps?
Hello @user_443eof, to help narrow down the cause, have you had a chance to try any troubleshooting steps yet, such as:
• Signing out of the app and then signing back in • Deleting the app and reinstalling it • Power cycling your equipment by unplugging both the TV and modem for about 20 seconds, then plugging them back in
Also, could you let us know what brand and model TV you're using?
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XfinityAbby
Official Employee
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1.2K Messages
1 month ago
Hello @user_443eof thank you for reaching out to us. Have you attempted any troubleshooting steps when this happens? Does this happen when you are trying to access specific apps?
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