ESPN channels unwatchable

Also the NFL channel.   Appreciate any help. It's been issue for at least the last year. The problem comes and goes.  

Hi there, @user_a1f811 I'm sorry for the trouble you are experiencing with those 2 channels. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@RKESWFL24 I'm sorry to hear that this has gone on for so long.  I have a few questions to ask to better understand a few things.

Is this happening during a certain time of day or certain days?

Is it happening during sporting events or live news?

Does this happen all day with all shows?

It happens the majority of the time on ESPN and ESPN2. I tune in to the two ESPN channels to watch live college sports and I am usually disappointed. That said, I have not tuned into the ESPNs for a while. If there is a game on the ESPNs, for the past year or so I would record it and watch via the Xfinity streaming app. Or I’ll watch it live via the ESPN app or Xfinity app. I believe the last time I tried to tune into a live ESPN event was about a month ago and the problem was still there. 
Reply sent 7:54am, 2/1/25

@RKESWFL24 Thanks for getting back to us. Do you have any splitters or additional devices connected to that cable box? Have we swapped out the wires and box? Are all the connections to that box finger tight and secure?

Yes, I have an additional cable box and a splitter to split the signal to the primary cable box and the router. I just turned on ESPN and ESPN2. The 2026 Pro Bowl Games are on ESPN  and live college basketball on ESPN2. Both channels are pixelated and scrambled as usual. Please understand, these are the only channels in my Xfinity package that are problematic. The SEC Network (an ESPN product) comes through perfectly all of the time. On an earlier inquiry you asked if I noticed what programs the issues are noticed on. I would guess I watch live events for the most part and the signal is a mess, even right now. 
8:50-8:59pm, 1/3/26. 

Thank you for your help with our questions, @RKESWFL24. They help to narrow down and fully understand your issue. Since you have tried our troubleshooting steps before such as sending a refresh signal and resetting the TV box, I want to check on your account from here. I do not see this as a known issue so will check the signal levels and can send a signal specifically for this issue. We will go from there and can get our technicians or engineering team involved if needed. You are in good hands! 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Please Can I please have ESPN😄I have tried toooooo many times🤦🏻‍♀️please today☹️

Hello, @user_f2d61o thank you for reaching out over Xfinity Forums. I'd like to see if you were able to get assistance with adding ESPN to your channel line up, please let me know if you're still needing help getting that upgraded.