ESPN Streams Through X1 Box App Now Choppy

Hi Orlando - Thanks for reaching out.

I have tried to restart the box from the menu and that did not work, but I'll try this as well and let you know. 

There is a clear difference in stream quality between the ESPN app through the Xfinity cable box and the Apple TV box on the same TV.  Night and day.  Happy to send a video comparison anytime.  It is only streaming live sports with ESPN+ as well.  I do not notice any stream issue on any other app or content with the X1 box.

@BPN84

Yeah give that a try that's what I do whenever I'm having any trouble with my cable boxes because like I said there's no known issue with streaming the Espn app through our X1 platform, since ESPN+ is not our platform, if you have issues with that app while using your home network, try removing the Espn+ app and install it again and also make sure the device your streaming Espn plus is updated with any software updates

A hard reboot on your modem doesn't hurt either and you can do that by unplugging the power cable from the  wall for 30 seconds as well

@XfinityOrlandoM appreciate the advice but just so we are clear, this is the app that is through the X1 xi6 box, so it is an internal app with the Xfinity box itself. In other words, it is the app that will come up if I say 'ESPN+" into my voice remote.  But this also happens with the sports streams on the Disney+ app through the same X1 box (you can access the ESPN+ streams through the Disney+ app too).  Different app but same streams and same choppiness, so it is not the ESPN app itself.  It is any ESPN+ live sports streams.

@BPN84 with the Golden Age of sports season being upon us, I know the last thing you want is lackluster quality while attempting to view your favorite programs. I would like to see if there is anything that can be done on our end with a bit of troubleshooting, as you have detailed the issue being related to the app when used specifically through the X1 box. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

Thanks @XfinityMarcus i have done that