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Cybercanvas
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Saturday, February 7th, 2026 7:53 PM

Factory Reset the Xi6-A

How do I perform a Factory reset on the

Xi6-A? I’ve tried the steps that are given on the website but they do not work. 
After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again. 

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10 days ago

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XfinityMatthew

Official Employee

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2K Messages

6 months ago

Hello @Cybercanvas 

 

To factory reset the box.

  • 1. Ensure the device is currently powered on
  • 2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time
  • 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option
  • 4. Press ‘OK’ – this should cycle the equipment to perform a factory reset

 

The option should also be in your settings menu. Let me know if this works for you. If the remote won't let you do even these steps we will need to troubleshoot with you. 

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user_eg9wmn

Visitor

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1 Message

There is no “menu” button on the remote. Also, which “up and down button are you referring?

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12 days ago

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XfinityDemetrise

Official Employee

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338 Messages

Pardon me, that is the incorrect link.  Please follow the steps below to send a direct message. 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

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10 days ago

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