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svette80
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31 Messages

Monday, August 31st, 2026 8:55 PM

Fandango

Accesing Fandango thru the cable box model xg2v2-p, freezes at the logo. Fandango says the version on the box needs to be 9.15.17.

I have no idea where find the box version.

The TV connects to Fandango if go direct to thru the router. Obviously the cable box is the issue. Had a high level tech on the phone with Fandango but once FANDANGO  connected they hung up..hearing that they may have a problem

Now Fandango is asking me questions that only Comcast can answer like the Fandango version on the cable box.

Anybody got a fix, have done restarts, refreshed unplugged an plugged box in, tech at Comcast end tried many attempts. This is what paying exorbanate monthly costs gets you 

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1 day ago

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XfinityJohnG

Official Employee

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3.1K Messages

1 day ago

Thank you for reaching out to our team. If you are still experiencing that issue with the Fandango service we will be happy to look further into that from here. 

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svette80

Contributor

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31 Messages

No problem still exists. Fandango still asking questions that I can't answer and told them to contact Comcast and appears they r not. 

They know that they have a issue with certain older tv's. But again I can access Fandango if directly go thru the router. The issue is going thru the cable box then it freezes.they have asked me what version of Fandango app is on the box.. in setting on box where days about I have sent them a pic of this. 

Would appreciate your help and input.

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XfinityJohnG

Official Employee

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3.1K Messages

I will be very happy to look into that from our end. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

 Click "Sign In" if necessary

  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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