1 Message
FanDuel Sports Network
Why did the grizzlies games keep breaking up. The commercials don’t, and no other channel does, but when the grizzlies are playing, there’s constant lag and break up on FanDuel Sportsnet network, channel 831 in Memphis.
glennbob
Contributor
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312 Messages
28 days ago
It did this Wednesday night and again tonight. It even does it on the Xfinity Stream app as well. Totally not watchable!
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XfinityAlyssaA
Official Employee
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1.7K Messages
26 days ago
Good evening @user_h1nyq1, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it! I hope you are having an otherwise wonderful weekend and see that you reached out due the Grizzlies game breaking up, thank you for letting us know. I also see that you stated the commercials don't and no other channels do but when the Grizzlies are playing, there is constant lag, we appreciate you bringing this to our attention and assure you that our team is here to help get this resolved. We're happy to try running through some troubleshooting steps, do you mind if we ask a few quick background questions to start? How long has this issue been occurring? Have you tried any troubleshooting yet such as troubleshooting using our easy and convenient XFINITY app or restarting your cable box? You can try restarting your equipment by following the instructions on our website here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. Are you experiencing any internet connection issues as well?
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