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user_hc02d8
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3 Messages

Thursday, September 5th, 2024 7:27 PM

Fast forward does not work properly.

Fast forward advances at about two frames per second, not smoothly like a video.

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2 months ago

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XfinityAdrienne

Official Employee

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908 Messages

3 months ago

Hey there, user_hc02d8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange regarding the fast-forward feature, can you share with us any troubleshooting steps you might have completed?

 

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user_hc02d8

New Poster

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3 Messages

I used XFinity's system of texting with an assistant.  At one point she said that she was sending a new signal to my box.  It took just a few minutes.  It didn't change anything.  She continued to work from her end.  Later she said that she was sending another signal and that after 50 minutes I should restart my TV.  I did that, but there was no change.  Could the box be defective?

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2 months ago

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XfinityWilliam

Official Employee

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1K Messages

Hello user_hc02d8. Please pull the power cord from the box and plug it back in. This will cause a new connection, and it should be able to reset from the App again.

 

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2 months ago

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