FNC MOSAIC AGAIN AND AGAIN

FNC is a mosaic again despite two ‘resets’. Pres Biden announced he won’t run and FNC doesn’t work. All other channels are just fine.

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XfinityDilary

Official Employee

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1.8K Messages

4 months ago

@user_893dan Thanks for posting on our community forums. I'm sorry to hear about the channel issues you have been experiencing. Are you getting any error messages on the screen?

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Pixilated and continues to be unsolved - now have THREE scheduled 'replace and bury new cable' that have been NO SHOWS. No firm date for repair, and no notice that the repairs previously scheduled (October 1, October 2, and October 7) were not going to take place. The customer service rep blamed the sub -- I pay Xfinity, not the sub, so Xfinity should provide communication and service. So far, neither.

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1 month ago

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_893dan Thank you so much for reaching back out so we can make sure your picture quality is clear and the outside line is replaced/buried. I'm sorry you've been dealing with this for so long, but you've reached the perfect place to get help :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find your account and get started on a resolution.

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