Visitor
•
4 Messages
Freezing
When I’m watching movies on demand or Disney plus with commercials, the movie/show freezes during the end of a a commercial. I’m paying way too much for this to happen and am getting tired of it. I thought it was just the Disney plus doing it but I’m watching Tubi and it happened again. I could have a car payment for what I’m paying for cable and Internet. Please fix this issue or I’m going with another choice, yes there are other choices. I don’t really want to switch as I’m lazy and like xfinity but I’m also lazy and like to watch movies. If I can’t do it with xfinity, I’ll figure out another way.
XfinityCarolyn
Official Employee
•
174 Messages
16 days ago
@user_jdxgq0 Thanks for being part of the Xfinity family. We appreciate your business. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0