Frequent short sound drops and picture freezes in cable TV

Many different shows. And it was WTTW 915 - my bad. I tried to cancel recordings on 915 and move to WTTW 1011 - on-line research suggests this is a more robust signal, but the DVR diverted back to 915, probably because it's looking for a specific title, not a channel.

When watching live we can try 1011 but that doesn't really solve the problem. 

Many different shows. And it was WTTW 915 - my bad. I tried to cancel recordings on 915 and move to WTTW 1011 - on-line research suggests this is a more robust signal, but the DVR diverted back to 915, probably because it's looking for a specific title, not a channel.

When watching live we can try 1011 but that doesn't really solve the problem. 

Were you able to verify that channel WTTW 1011 does not have the audio issues? Have you tried making sure that you have the HD preferred option is selected in the series recording settings?

I have freezing and skipping problems with Chanel 915 which is WTTW, the PBS station from Chicago.  Rebooting the cable box does not solve the problem.  Can someone please help with his issue?

Hi there, @JPhockey I'm sorry for the trouble you are having with Channel 915, I know how frustrating these types of service issues are. Freezing and skipping on specific channels like WTTW (915) is often caused by a weak signal, loose cable connections, or local interference. Because rebooting did not work, check all physical coaxial and HDMI cable connections for security.-Richard

Hey there, user_ekwy9z! This is not the experience we want for you. We appreciate you bringing your cable concerns to our attention. We would love the opportunity to dig further into this matter. 
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

I direct messaged my details to XFINITYNatalie and added the following information:

FYI, a colleague mentioned the same experience. I will encourage them to also report on the forum.

Jake [Edited: "Personal Information"] at WTTW has responded: "I appreciate you following up. I think if you did reach out to Comcast they would tell you that our signal is strong (as you mentioned in your email). We had an issue like this over the Summer where the problem originated at the location where the broadcast feed originates and how their equipment interacted with ours. I am not the most technical, so I am not sure of all the details, but we believed for a while that the problem was resolved.

So far these Xfinity customers have logged this issue to the forum

user_ekwy9z (me)

JPhockey

another customer I am encouraging to communicate

These Xfinity resources have responded

Shawn

Jon

AllyssaA

Natalie

At WTTW, Jake [Edited: "Personal Information"] has responded (ask@wttw-wfmt.com). I pasted his text in my last post and I will connect him to this forum.  I'm pretty sure all of the names are not real.