Game Show network no Sound on 1 TV

We have 3 tvs and 3 xfinity boxes. Two of the tvs work great - we have sound for the Game Show network, but the 3rd tv does not. Also, that TV is connected to XiD-P, could that be part of the problem? I have done all the updating and reviewing for sound on both the TV and xfinity. How can we fix this?

Responses

XfinityJamesC

Official Employee

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2.1K Messages

4 months ago

Greetings, @user_lgx5vz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

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janet_k

Visitor

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1 Message

@XfinityJamesC

no sound on game show channel 161

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1 month ago

0

XfinityPeterH

Official Employee

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1.8K Messages

@janet_k We can help! Have you tried to do any troubleshooting such as reset your cable box?

(edited)

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