Greetings,@user_b5kxt4! I am sorry to hear you are losing sound when trying to watch your shows. We don't want that happening and will get to the bottom of this. I need some more information so I can best help. Are you using a TV box or the Xfinity Stream app? Do you notice then when watching Live TV, DVR, or On Demand?
We recommend resetting the device and trying the program again.
If you have a TV box, send a system refresh signal. You can say system refresh to the voice remote to bring up the option.
@user_y9qfgz Thank you for comment. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRay
Official Employee
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4.5K Messages
15 days ago
Greetings,@user_b5kxt4! I am sorry to hear you are losing sound when trying to watch your shows. We don't want that happening and will get to the bottom of this. I need some more information so I can best help. Are you using a TV box or the Xfinity Stream app? Do you notice then when watching Live TV, DVR, or On Demand?
We recommend resetting the device and trying the program again.
If you have a TV box, send a system refresh signal. You can say system refresh to the voice remote to bring up the option.
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user_y9qfgz
Visitor
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1 Message
9 days ago
We are having the same issue. This is only on local cable.
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