Visitor
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1 Message
Have tv but no internet
Have tv but no internet. The modem is working and has a full green light. However, the router has no light. I have unplugged it and restarted it with the button multiple times. Still no Internet.
Visitor
•
1 Message
Have tv but no internet. The modem is working and has a full green light. However, the router has no light. I have unplugged it and restarted it with the button multiple times. Still no Internet.
XfinityDena
Official Employee
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3.4K Messages
1 month ago
Thank you for reaching out @user_3299d1 I am sorry to hear of your internet issue. Have you tried to use an ethernet cable connected to the modem to see if you are able to connect without using the router?
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