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user_57yk3a
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Thursday, November 21st, 2024 9:46 PM

Having problems with TV service

TV goes on and off, so does the sound. Keeps jumping from one station to another without me touching the remote. I have checked all connections and unplugged and plugged back in several times still having problems.

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Updated 

5 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

5 months ago

 

user_57yk3a - I know I'd be reaching out if that happened to me too! This is not the experience we want and we can help. We'll ask a few questions to get a better understanding and work together towards a fix. To get started, do you have more than one TV in the home? Are there other users? What kind of TV do you have?

 

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