HBO Max buffering and foreign language isdue

Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with any other streaming service. I’m getting ready to cancel, it’s becoming impossible to watch.

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user_x0o09k

Visitor

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5 Messages

1 day ago

the only solution was to watch HBOMax thru a different streaming device other than the x1 box. I attached a Roku to my tv and it streams perfectly, no issues. Of course that means I still can’t watch it on my other TVs. Xfinity needs to find a solution to this problem. I’m not happy paying $18 month and only be able to watch on one tv.

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XfinityRoberto

Official Employee

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2.3K Messages

6 days ago

Hi there and welcome Comcast @user_x0o09k. Thank you so much for reaching out to us regarding the HBO Max. You are in the right place and we are happy to assist you today. How was id your x1 box from the modem?

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user_x0o09k

Visitor

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5 Messages

Is the question how far? The modem is upstairs and the x1 is downstairs now. I had the same problem when the x1 box was on same floor as the modem, in separate rooms properly 50 ft apart

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6 days ago

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XfinityThomasD

Official Employee

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1.8K Messages

Sorry for the confusion there. Have you also tested the HBO app on other devices to see similar results with buffering or random language changes?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_x0o09k

Visitor

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5 Messages

Yes, it only happens when watching thru tv box. It’s fine on Roku or watching on thru app on computer

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6 days ago

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XfinityThomasD

Official Employee

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1.8K Messages

Interesting. We may need to run a few signal tests and build a report from the account and equipment. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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U

user_x0o09k

Visitor

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5 Messages

Ok. Did it but there was no drop down choice. Hopefully it reaches Xfinity support

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6 days ago

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X1

user_x0o09k

HBO Max buffering and foreign language isdue

user_x0o09k

XfinityRoberto

user_x0o09k

XfinityThomasD

user_x0o09k

XfinityThomasD

user_x0o09k

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