Visitor
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1 Message
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. We’ve been on the phone with Xfinity and they are not able to help fix it.
XfinityMartyR
Official Employee
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2.9K Messages
27 days ago
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hlt22
New Poster
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4 Messages
25 days ago
i have the same issue and have been on the phone for over 2 hours and on the chat and there is nothing that they can do they say that there is a primary account and a manager account on xfinity which i never signed up for a manager account which i don't even have a password for. they said to call back up during business hours to see if i can get someone at xfinity to reset and merge accounts which is complete nonsense because i never would have setup two different account as i have one email account and one bill that i have been paying for over 22 years.
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user_cyo4rq
Visitor
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2 Messages
21 days ago
We are having the same problem accessing HBO Max and have been on the phone with support twice for two hours each time. They all have said they would call us back but no one has called back. We have used HBO Max for some time, and this problem just started. There have not been any recent changes with our plan, I checked the Xfinity Identity tool, and it does not list more than one username for our address, and this error happens on all devices (mobile, computer, and TV box). How do we get this problem fixed because we are paying for the service.
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