hbo max

Hi there, @user_gh7uj98, thank you for taking the time to comment on our Xfinity Forums. HBO is one of my favorite premium channels, there are so many great movies and shows on there! I am sad to hear you are having issues with your subscription. Please rest assure you have reached the right team for assistance. To get started, please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

hi, having issue signing into hbomax

Hello, and thanks for reaching out to us on Forums! So sorry to hear that you are experiencing errors while signing into HBOMax. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I have had the same issue for months and have worked with multiple XFinity reps and managers.  Still no luck.  I'm chatting with an HBO rep now.  Hopefully they can figure this out.  It was working last year and then stopped.  No reason I can determine. 

Good afternoon @user_bd3675 thank you so much for reaching out and adding your voice to this conversation Is this login issue happening on your mobile devices, the X1 device, or both? One thing I'd love to you try is the login instructions from HBOMax here.  This will require you to log out of all devices first, then logging in via X1. After this has been done, you will be able to use your Xfinity ID on those other mobile devices as well.