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5hl
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Tuesday, April 7th, 2026 4:09 PM

Heavy pixelation on main tv box but XRE errors on both boxes

Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the following: pixelation, the XRE-03062 error and inability to load Xfinity apps. The other tv box can load Xfinity apps, but can't load any live tv because the XRE-03062 error message returns instantly and repeatedly after "Try Again" is selected.

I've already tried numerous attempts to fix using the Xfinity assistant and no attempt has made any positive change. I've also rebooted the main tv box and the secondary boxes. My Xfinity internet service is unaffected and there are no outages reported in the Xfinity app in my area. 

Can someone assist with troubleshooting this issue?

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19 days ago

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XfinityPeterH

Official Employee

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2.7K Messages

19 days ago

 

5hl I would be reaching out too. Since you have already completed the basic troubleshooting steps the next thing for us would be to have you send us a DM with your full name and complete address so we can work together on a resolution and if we need to send out a tech we can too. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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