@user_dk86uf You've come to the right place for help. I have some questions to ask to better understand what's going on so we can provide you with a resolution.
When did this start?
Can you tell us more about what's going on and what you're seeing?
How are you watching? Are you using an App or your cable box?
Are there any error codes or error messages present?
Have you checked the Xfinity App to see if there's any work going on in your area that would affect your service?
XfinityKei
Official Employee
•
2.4K Messages
7 days ago
@user_dk86uf You've come to the right place for help. I have some questions to ask to better understand what's going on so we can provide you with a resolution.
When did this start?
Can you tell us more about what's going on and what you're seeing?
How are you watching? Are you using an App or your cable box?
Are there any error codes or error messages present?
Have you checked the Xfinity App to see if there's any work going on in your area that would affect your service?
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