Hello @user_nvt63i, thank you for taking the time to leave a post. Sorry to hear you’re running into trouble while installing your new box. I know how frustrating that can be, especially when you’re eager to get everything up and running. To help us pinpoint what’s going on, are you seeing an error message once the box is connected? If so, please let us know exactly what it says. If there isn’t an error message, could you share a few more details about what’s happening (for example, where the process seems to stop or what you see on the screen)?
XfinityMarshante
Official Employee
•
1.1K Messages
3 days ago
Hello @user_nvt63i, thank you for taking the time to leave a post. Sorry to hear you’re running into trouble while installing your new box. I know how frustrating that can be, especially when you’re eager to get everything up and running. To help us pinpoint what’s going on, are you seeing an error message once the box is connected? If so, please let us know exactly what it says. If there isn’t an error message, could you share a few more details about what’s happening (for example, where the process seems to stop or what you see on the screen)?
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