Help with set top box info

I moved & now don't have internet. My set top box won't work access my subscribed channels - says there is a issue. Need some advice on how to resolve. Thanks.

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EG

Expert

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114.1K Messages

6 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.

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XfinityBenjaminM

Official Employee

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2.5K Messages

5 days ago

user_k1zzko Can you double-check inside your home and see if you have any other coax cable out let that you can plug your modem into? It sounds like the outlet you may be plugged into isn't working. If there are no other outlets in the home, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

X1

user_k1zzko

Help with set top box info

EG

XfinityBenjaminM

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