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user_9op4fh
1st Topic

1 Message

Saturday, February 22nd, 2025 12:11 AM

Helping one of you customers. Cable service out

Resetting the box just keeps us in the “welcome, connecting to your entertainment experience”

Question

 • 

Updated 

1 month ago

62

7

0

user_smavqi

1 Message

1 month ago

Having the same issue - Nothing in the service troubleshooting works.

1

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XfinityLinda

Official Employee

 • 

1.7K Messages

@user_smavqi If you still need assistance with your service, please post your question or concern publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

0

ttollefs

Regular Visitor

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2 Messages

1 month ago

Same here - I am in the PHL area.

1

0

XfinityVictor

Official Employee

 • 

1.2K Messages

 

ttollefs Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_3ea9vh

1 Message

1 month ago

Same issue with tv boxes in ks. Using xfi stream to cast to tv until boxes work

1

0

XfinityVianney

Official Employee

 • 

2.1K Messages

 

user_3ea9vh, thank you for letting us know. I'm sure this has been frustrating, but we'll do our best to help. Can you tell me more about your boxes and any troubleshooting you've done so far? Any error codes oe messages that populate on your screen? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_wildcatv6

1 Message

1 month ago

Same here Pittsburgh

1

0

XfinityAlfonso

Official Employee

 • 

1.5K Messages

Good evening user_wildcatv6 is this still an issue for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_49745d

Visitor

 • 

8 Messages

1 month ago

Same is here. Renton/Seattle Washington area 

0

0

user_nresg0

1 Message

1 month ago

having the same issue.

1

0

XfinityVictor

Official Employee

 • 

1.2K Messages

 

user_nresg0 Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

1 month ago

Thank you for reaching out to us here @user_9op4fh. I would be happy to assist you from here with any issue on your box. Did you already go through all the troubleshooting steps on the Xfinity app?

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