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Raj0194
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6 Messages

Friday, December 20th, 2024 4:28 AM

How do I delete the Max app and reinstall it?

Was watching a program and midway through the episode the language switched to Hungarian.  I contacted Max support and they couldn’t fix it.  Recommended I delete and reinstall the app.  It’s happening on multiple tv’s.

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3 months ago

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XfinitySheila

Official Employee

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1.1K Messages

4 months ago

 

Raj0194 Hi there! I am happy to help. Which device are you using to stream on? 

 

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Raj0194

6 Messages

Hello.  Streaming from my tv.

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4 months ago

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XfinitySheila

Official Employee

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1.1K Messages

Thanks, are you using X1 to stream?

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4 months ago

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Raj0194

6 Messages

Yes I’m streaming through the Max app on the x1 platform.

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4 months ago

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XfinityThomasC

Official Employee

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2.4K Messages

@Raj0194

You cannot directly delete apps on the X1 platform. Have you attempted to perform a restart or system refresh on your TV box? Press the Xfinity button, go to settings, help and select one of these options from the Tools menu. The Xfinity App also offers similar troubleshooting options.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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Raj0194

6 Messages

Yes I did try a system restart.

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3 months ago

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BIslander

Problem Solver

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493 Messages

4 months ago

If you are using the Max app thru Xfinity, I don't think us end users can delete, update, or re-install third party apps.  

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