how do I disable the "are you still there" pop up on my Xi6 boxes

I'm tuned into a college football game, and if I don't change the channel, after about 3 hours, this annoying message pops up.

This never happened with other boxes I had before. I don't see anything in the settings menu to make this 8 hours, or to turn it off. Caused me to miss an important late game play....infuriating.

Anyone know a work around?

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XfinityBenjaminM

Official Employee

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1.6K Messages

15 days ago

@westwayneguy88888 Please go here (https://www.xfinity.com/support/articles/x1-power-preferences) to view the power-saving features on your TV Boxes. The maximum amount of time you can set it for is 5-hours, if there is no activity after that 5-hour mark, your TV Box will shift to screensaver mode.

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westwayneguy88888

Contributor

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134 Messages

I have it at 5 hours, yet i get the "are you still there" before the 4 hour mark is reached

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14 days ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

westwayneguy88888 Are you seeing this message while watching Live TV?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 days ago

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westwayneguy88888

how do I disable the "are you still there" pop up on my Xi6 boxes

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