Good Morning, @user_filw5k! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand wanting to ensure that you do receive the box as intended. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
To ensure that you do get the box that you are requesting, you can visit a local Xfinity Store and request the specific box you are wanting. You can schedule an appointment following the link here. We can also look into shipping you a box too, there would be a cost associated with shipping the box, but we would be more than happy to help. Please let us know if you would like to proceed with us shipping you a box.
XfinityAdrienne
Official Employee
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1.9K Messages
8 days ago
Good Morning, @user_filw5k! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand wanting to ensure that you do receive the box as intended. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
To ensure that you do get the box that you are requesting, you can visit a local Xfinity Store and request the specific box you are wanting. You can schedule an appointment following the link here. We can also look into shipping you a box too, there would be a cost associated with shipping the box, but we would be more than happy to help. Please let us know if you would like to proceed with us shipping you a box.
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BIslander
Problem Solver
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606 Messages
8 days ago
XG1v4s are hard to find at stories. I got one that way. Had to have all the others shipped.
(edited)
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