U

Visitor

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2 Messages

Thu, Feb 3, 2022 11:45 PM

How Do I get Bluetooth through the Arris AX013ANM box

My old cable box 4K had built in Bluetooth but developed an audio/video lag and the new arris box doesn't come with bluetooth. Any suggestions?

Accepted Solution

Rustyben

Expert

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24.1K Messages

5 m ago

you will need to swap the non-4k DVR for a 4k to get that function back.

Official Employee

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509 Messages

5 m ago

@user_c0f711 thank you for taking the time to create this post. Great question! You can setup a Bluetooth connection on your X1 TV box by following the steps in this guide: https://comca.st/34fJVl8

Visitor

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2 Messages

@XfinityElizabethA​ The device settings of this particular receiver does not have a Bluetooth option. The higher powers of Xfinity are sending me a new Bluetooth capable receiver. 

Official Employee

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201 Messages

Hey there @user_c0f711! We're glad to hear that a new box is coming your way!  I'm very certain that once you have that you'll be able to reconnect your Bluetooth device to the box. Only our XG4v1, Xi5, and Xi6 devices have the built-in Bluetooth radio and can connect one Bluetooth device at a time, with up to 7 being saved in storage for use. 

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Regular Visitor

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5 Messages

1 m ago

Bluetooth on my XI6-A has quit connecting, gave error XRE-22005 for 1-2 days and now gives error XRE-22003. Doesn't stop discovery mode and always discovers all headsets I've tried but pairing fails. I have tried all system refreshes, all box restarts, power recycles, etc. From all sources. Living room DVR is and has been a PX013ANM for like 3 years now, even when the XI6-A wireless box was actually connecting to Bluetooth headphones, so it seems an update or something on Xfinity's end must have messed with the device capability to connect to devices.

Xfinity needs to determine the problem and fix it.

If this is a ploy to make your customers upgrade to a newer box and spend more money, they already get $300+ out of me every month, and for tons of repeat channels at that, shame on the company for it.

Official Employee

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585 Messages

Thank you for taking time to reach out to us here about your Bluetooth issue, @kckreas! I definitely want to make sure you're able to use all the features of your X1 box and it sounds like you've tried a lot of troubleshooting already.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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