Visitor
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1 Message
How do I get xg1v4 to replace xg2v2-p that was just received . LOOKING FOR HELP FROM XFINITY SUPPORT
Recently replaced X1 dvr box and XiD-P dvr box for another tv. Technition came and set up XG2V2-P. I am not happy with lagging perforformance etc. Would like to replace with XG1V4
XfinityRay
Official Employee
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4K Messages
8 days ago
Hi there, @user_f71u72! I appreciate you reaching out about getting the XG1v4 TV box. We can get a shipment set up for you. Our shipments arrive in 2-5 business days. Once you have the new TV box working, this link shows how to return the XG2v2 box, https://www.xfinity.com/support/articles/returning-your-equipment.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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