Hey @user_d42a36 are you still looking to update your equipment? @BIslander is correct, you can visit one of our Xfinity Stores that is closest to you (xfinity.com/store an appointment is recommended) or just sent us a direct message here with your full name and service address to get started.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
BIslander
Problem Solver
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568 Messages
19 days ago
Go to an Xfinity store.
Call support.
Ask here and wait for an invite to send a DM.
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XfinityEva
Official Employee
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2.2K Messages
17 days ago
Hey @user_d42a36 are you still looking to update your equipment? @BIslander is correct, you can visit one of our Xfinity Stores that is closest to you (xfinity.com/store an appointment is recommended) or just sent us a direct message here with your full name and service address to get started.
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