How do I turn off Sign Language on Last of Us (HBO MAX)

There is no Max default profile option on the Max website. There is an OPTION when you logon to the show IN THE MAX AP to change to a non-Sign Language (WHY IT DEFAULTS TO THIS - I HAVE NO IDEA. . . would love to meet that user interface engineer some day). But, there is NO OPTION when you access the show inside of XFinity Max HBO. I can not find a global preference to not have a dancing man in the corner of my screen while I try to watch the show. Any plans to correct this some day?

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XfinityAirelle

Official Employee

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2.6K Messages

6 days ago

Redlegmike

Thanks for bringing this up — we totally get how distracting that can be!

Right now, the sign language option on The Last of Us is controlled within the Max app itself, and unfortunately, when you’re watching through Xfinity’s Max integration, those same settings aren’t always available. We agree it’s not the smoothest experience, and we know how much a global preference setting would help.

While we can’t control the Max app’s design, we’re happy to pass along your feedback. In the meantime, using the Max app directly is the best workaround to adjust those settings.

Let us know if you want help walking through the steps!

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TarGree

New Poster

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4 Messages

Nope. That only works randomly. I’ve just spent 20 minutes trying to figure out how to get rid of the ever present ASL interpreter. I’m all for it being an option. Heck, I use CC almost everyone I watch something on tv, so I get needing an assist. Not I would never want the assist that I use be forced onto viewers that are distracted or bothered by it.

20 minutes. Just to find a way to play it in a way that should be the default. They’re about to lose me as a viewer if I have to go through this every time I want to watch an episode.

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3 days ago

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user_11c24b

Visitor

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1 Message

@TarGree and how DID you finally disable it? I can't get the Max app to authenticate using my Xfinity ID, so I'm stuck watching it via Xfinity...

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1 day ago

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XfinityRay

Official Employee

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2.8K Messages

I understand not wanting to jump through hoops to see the program without that, @TarGree! We don't want that either. Our engineers are working to get this resolved so it will function normally.

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1 day ago

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Redlegmike

How do I turn off Sign Language on Last of Us (HBO MAX)

XfinityAirelle

TarGree

user_11c24b

XfinityRay

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