Visitor

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1 Message

Friday, September 26th, 2025

how do I unpair my remote?

My remote is not working so I cannot get my TV channels to work

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Official Employee

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2.4K Messages

26 days ago

 

user_091x0v Welcome to our community forum! Thank you for reaching out so we help with your remote. You can find pairing instructions for your remote here. What is the model number of your remote?  

 

(edited)

Gold Problem Solver

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26.8K Messages

24 days ago

"... You can find pairing instructions for your remote here. ..."

That link is for StreamSaver. Programming information for remotes is at https://www.xfinity.com/support/articles/programming-your-xfinity-remote

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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