@user_eyymmm Thanks for reaching out to us regarding your remote. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. On the back of the remote, could you give me the model number? It should normally say XR followed by a number such as XR15.
XfinityCarolyn
Official Employee
•
208 Messages
18 hours ago
@user_eyymmm Thanks for reaching out to us regarding your remote. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. On the back of the remote, could you give me the model number? It should normally say XR followed by a number such as XR15.
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