edwardp's profile

Contributor

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260 Messages

Mon, Jun 7, 2021 9:56 PM

How to turn off closed captioning in Peacock app

The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off.

Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work.

X1 Box is XG2V2-P.

Thank you.

Responses

Accepted Solution

Official Solution

Administrator

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4.3K Messages

2 m ago

@edwardp 

Thank you for posting your Peacock question here. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. Then, scroll to the left text bubble icon and select None. Please allow 30 seconds for the subtitles to turn off. If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. Also, we ask that you please ensure that Closed Captioning has not been turned on on your actual TV.

For additional information on Closed Captioning on X1 please see this article.

For additional information on Peacock please see this article. 

If you are not using Comcast equipment, you can review how to turn Closed Captioning on the Peacock app here: https://www.peacocktv.com/help/article/subtitles

Please let us know if you have any other questions. 

(edited)

Visitor

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1 Message

1 m ago

This closed-captioning bug is a major problem and will murder the app if it's not fixed. It is the only way we can watch our San Francisco Giants games this weekend for some incredibly stupid reason, likely something to do with revenues than it will tank.

The instruction I found online earlier today said to "press on the remote." That was singularly unhelpful. Clear, precise directions are needed. That, or the major bug fix which should be proceeding apace.

edwardp

Contributor

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260 Messages

1 m ago

Looks like there might be some good news!

I launched Peacock just now and no subtitles appeared, when the default channel (The Choice) came up.  :)

daveingeb

Frequent Visitor

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15 Messages

16 d ago

I am having the same problem. Stupid that X-1 and comcast cannot fix this

Visitor

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1 Message

15 d ago

I'm experiencing the same problem with the Peacock App only, can't get rid of the closed captioning. Trying to watch a show and it is very distracting......

Visitor

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1 Message

14 d ago

OK SO I CANT TURN IT OFF ON MY LR TV. THAT TV HAS THE MAIN BOX. THE #2 BR HAS THE SAME PROBLEM WITH A SATELLITE BOX. THE #1 BR HAS NO BOX AND CONNECTS VIA INTERNET IT HAS NO PROBLEM. IVE TRIED TURNING IT ON AND OFF BUT SOME THINGS NEVER CHANGE.   FIX THE BUG.............................

Visitor

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2 Messages

12 d ago

I see two different instructions for turning off the "Closed Caption" in Peacock.  Neither one are viable.

When I do this one.  All I get is the video status.  I do not see any way to scroll left for any kind of an icon.  And, my new X1 Remote/Controller does not have anything labeled as "OK".

"hit the OK button on your Xfinity remote to pause it. Then, scroll to the left text bubble icon and select None."

I do not know what you are talking about in these instructions.  Where do I find this "select" or "down" on my new X1 Controller???  Everything I have tried just exits the Peacock App.  So, where is this "speech bubble icon" found?

    Press select or down (while watching a video)
    Click left to reach the speech bubble icon.
    Click on speech bubble.
    Click on a language to turn on.
    Click on “None” to turn off.

This inability to turn off closed captioning is a Peacock app killer for me.

Visitor

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1 Message

10 d ago

I can't turn off the captions either. In fact, I can't even get the (orange) highlight to move to the 'speech bubble.' The Peacock X1 app worked well initially but the captions appeared, possibly after an update to the app, and now shows are virtually unwatchable! This is a truly DUMB error...🤬

Visitor

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1 Message

9 d ago

Please fix this Captioning problem - I am having the same issue while trying to watch TV series. Nothing seems to work and I am watching on my TV. My X1 Remote does nothing to clear the captioning.

Frequent Visitor

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7 Messages

8 d ago

Me too- I want to watch Olympics without captioning, please fix! 

Visitor

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1 Message

6 d ago

You are going to lose another customer. Comcast needs to get their act together. I do not want subtitles and there seems to be no fix for the problem.  I also wish someone knows how to fix another problem...everyday when Comcast updates their software, my main TV automatically turns on, typically around 4am so I wake up thinking people are in my living room.  I since have changed the time for the update but it is annoying to be watching a program in the morning, and I have to go through the update!! Ridiculous!

This comment has been converted into a post

Regular Visitor

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3 Messages

4 d ago

Nothing will get rid of closed captioning on Peacock.  It’s off on both the TV and Xfinity preferences.  I DO NOT want them.  

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