Thank you for reaching out to our Xfinity Forums for help with your TV trouble. Can you provide more details about what is going on? Is it intermittent on live TV or recorded shows, OnDemand? Is this on one or all TVs?
One TV in Paticular and we've talked to nothing but Phillappino's and you cant understand a word there saying [Edited: Language] and they keep saying you owe us $70 on your acct. well Im not paying it when we cant even watch tv when it keeps going out.....we need a tech down here to find out whats going on
user_0kst1y we can definitely look into the concerns you are experiencing with your service. What troubleshooting steps have you already attempted using the Xfinity Support guide?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I agree with your comment. The tv is non functioning since July 25th. I have contacted Xfinity with request to service TV. The response to reboot set with no results. Multiple reboots completed with no change in TV. Xifinity response is too repeat instructions to reboot . There is no option to speak with a representative. Request suggestion how to reach a human.
Hello @user_ojusj5 sorry to hear that the repeated reboots have not fixed your TV issues. We would be happy to assist you with further troubleshooting through this platform. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same issue - I have a brand new property where the cable service has never worked (3 months). The bot advises that they can see several errors on my X1 tv system and will issue a reboot command to my X1 boxes remotely. I've never received any follow up confirmations or messages as promised. Getting to a human is impossible - UNACCEPTABLE!
XfinityEva
Official Employee
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1.9K Messages
3 months ago
Thank you for reaching out to our Xfinity Forums for help with your TV trouble. Can you provide more details about what is going on? Is it intermittent on live TV or recorded shows, OnDemand? Is this on one or all TVs?
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user_ojusj5
Visitor
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1 Message
4 days ago
I agree with your comment. The tv is non functioning since July 25th. I have contacted Xfinity with request to service TV. The response to reboot set with no results. Multiple reboots completed with no change in TV. Xifinity response is too repeat instructions to reboot . There is no option to speak with a representative. Request suggestion how to reach a human.
2
0