New Poster
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17 Messages
HVAC System Draw Disconnects X1 box
My main connected X-1 cable box (plugged into a surge protector) loses its signal quite frequently when my home's HVAC launches.
This has been a long-term issue only effecting cable, not lighting or internet router. I've even switched X-1 out boxes,
Sometimes it's just a blip when I'm streaming or watching cable and the signal quickly returns.
On other occasions, the X-1 box totally loses the signal and I need to remove/replace its power outlet and then wait for the dreaded five-minute reboot.
I understand my HVAC draws a lot of power when it launches, but this is weird!
Anyone else experience anything similar or have a logical explanation?
XfinityBradM
Official Employee
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908 Messages
4 months ago
@RobEDee1 That is quite the one-off situation to have your HVAC system briefly interrupt the service to the cable box but not to the Xfinity Internet service through the modem. Have you attempted to switch the splitting feeding signal to the coax outlet? You might even figure out the cause of the issue by having a local HVAC certified technician visit your home.
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