I am stuck on one channel. I can’t activate my xfinity remote. It doesn’t respond

I am stuck on one channel. I can’t activate my xfinity remote. It doesn’t respond.

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XfinityJeniece

Official Employee

•

2.4K Messages

3 months ago

Hey there, thanks for reaching out through Xfinity Forums regarding the issue with your box. We definitely want to ensure you are able to use your box to watch all of your favorite channels, especially on the weekend. This is my favorite time to watch! Have you tried any troubleshooting already? Are there any lights on your remote? Here is a link with the steps on how to pair your remote, https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

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user_2r9267

1 Message

package. Don't have a box, a smart TV and I stream the channelsl

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2 months ago

0

XfinityPeterH

Official Employee

•

1.5K Messages

user_2r9267 Thanks for the confirmation. When you say you are trying to activate your Xfinity Remote it does require our TV equipment (Box) to use. Are you perhaps using one of our Xumo Boxes?

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