Regular Visitor
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2 Posts
I have a new Samsung 4K TV, but the TV Box I have doesn't support 4K (XG2v2-P). I would like to exchange it for your 4K version.
I upgraded my TV to a nice 4K version. My current TV Box (XG2v2-P) doesn't support it. I'd like to exchange it for your 4K version (XG1v4-A). My local Xfinity store doesn't seem to have any in stock. Apparently they are in hot demand. My research suggests the best way to go about getting one is to go through the Support Forum. But it looks like sending an unprompted Direct Message is kind of frowned upon. Can someone in Support assist me in getting the 4K TV box?
Thanks for any help you can provide me.
Community Accepted Solution
XfinityFrank
Official Employee
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2.2K Posts
20 days ago
HI there, @JeepJeep1! Thanks for reaching out to us here on the Community Forum. The 4K boxes are awesome and certainly popular! We can help get one out to you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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