Visitor

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1 Message

Wednesday, February 25th, 2026 3:21 AM

I have a XG1A. I called to get a 4K replacement and Comcast sent me a XiD-P. I have one cable box and one tv.

I have a XG1A. I called to get a 4K replacement and xfinity sent me a XiD-P. I have one cable box and one tv.  Not sure I got the correct replacement.

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Problem Solver

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588 Messages

16 days ago

You need either a wired XG1v4 DVR or a wireless Xi6.  Those are the only two 4K boxes.

Official Employee

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3.3K Messages

14 days ago

 

Hello, user_ks3k79! Thank you for reaching out to us here for help. I see you've sent us a message and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.


- XfinityThomasA

 

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