Visitor
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1 Message
I just got a brand new remote from Comcast
I need your help setting it up since somebody please please call me I hate texting can somebody please please call me [Edited: "Personal Information"]
Visitor
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1 Message
I need your help setting it up since somebody please please call me I hate texting can somebody please please call me [Edited: "Personal Information"]
XfinityJamesC
Official Employee
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2.4K Messages
8 hours ago
Greetings, @user_f1b5xt! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up your new remote. You have definitely come to the right place for assistance.
We handle all of our correspondence through public posts and secure direct messages, both for the convenience of our customers, as well as to preserve a permanent record of all our interactions. We are not a call center, but we can still do anything they can do over the phone. Our team also have the distinct advantage of following a single issue until it is resolved. Please let me know if we can be of assistance.
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