sutorius's profile

Visitor

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2 Messages

08/22/2026 4:17 PM

I live next door to a hacker…what cable box do you offer with the highest security protocols

The hacker next door is able to hack my hdmi cord and who knows what else? I upgraded my hdmi cord to a fiber optic shielded cord and he is still able to hack into my cable connection. The cable box  is XG2v2 P. The hacker has advance miltary grade hacking tools. On Monday I am upgrading my gateway to wifi 7.  I turned off my WiFi in late March.  I have a 4k tv that is part of a home theater system that I have disabled along with my lg tv. Any suggestions would be much appreciated. I will be testing Xfinity’s new security shield since I am still contemplating what firewall to purchase..I am leaning towards a firewalla since I am a none techie at 69 years old.

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Official Employee

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3K Messages

21 days ago

 

sutorius, thank you for reaching out to us through Xfinity Forums. I can't imagine how stressful this must be to deal with all the time. My first thought would be to have you reach out to our Customer Security Assurance Team. I think that is the best place to start. Here is that information: https://spa.xfinity.com/help 1-888-565-4329. Please let us know how this goes and if you still need assistance after you work with them. 

 

Visitor

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2 Messages

Thank you for your reply.  I think your security assurance team is incredibly kind and efficient. They made it so I now have WiFi back in my home and I will be picking up a new cable tv box at my local Xfinity store. I am impressed with the professionalism of the Xfinity employee that took great care with my dilemma. Kudos…she deserves recognition for a job well done!  With much gratitude, sutorius

Official Employee

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3K Messages

I am so glad they were able to assist you @sutorius

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