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user_90cz2d
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Visitor

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3 Messages

Saturday, May 24th, 2025 11:14 PM

I purchased and watched movie in English in 2024, but now it is playing in Spanish! How do I get English version back?

Somehow the movie I recorded in 2024 (and watched after recording) is now playing back in Spanish. How do I get the original English version back?

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Updated 

5 days ago

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XfinityMartyR

Official Employee

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2.3K Messages

1 month ago

 

user_90cz2d Thanks for reaching out! It sounds like the Secondary Audio Programming (SAP) option has been enabled for that program. To disable the Secondary Audio Programming (SAP), navigate to the SAP setting on your Xfinity TV box or remote and toggle it off. You can usually access this by pressing the down arrow on your remote, selecting the SAP icon, and then choosing your preferred audio language. Alternatively, you can access the settings menu on your Xfinity box and look for audio settings or language settings to reset SAP to default or turn it off. 

 

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user_90cz2d

Visitor

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3 Messages

7 days ago

This did not help! My settings are all in English but more and more of my movies, both those purchased and those recorded, are changing from English into Spanish.

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XfinityJon

Official Employee

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291 Messages

Hey there user_90cz2d. I certainly appreciate you checking the SAP settings. I am more than happy to work on this further with you. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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