intermittent pixelation on only one TV

I am experiencing intermittent pixelation on the TV attached to my DVR box.

It does not occur on the second, non-DVR box that I have. This pixelation is worse on one channel (the one we leave the box setting on) and not so much on the others.

In fact, I have set the channel pixelating to record when pixelating and the recording when played back on the DVR box is pixelated but the recording when played on the non-DVR box is not pixelated.

I have replaced the DVR box, I have replaced the TV attached to the box, simplified my box to TV connection, replaced all cables, etc. and nothing seems to make this problem go away.

I see many people have posted about similar problems but none that have two boxes to compare as I have done.

Anyone have an idea?

Responses

XfinityAmandaB

Official Employee

•

2K Messages

2 days ago

user_rk251e12 Thank you so much for stopping in for help with the Pixelation on your one TV. I would be happy to help take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

0

X1

user_rk251e12

intermittent pixelation on only one TV

XfinityAmandaB

New to the Community?