Is there anyway to turn off the “are you still watching” feature with the Xfinity X1 TV?

Is there anyway to turn off the “are you still watching” feature with the Xfinity X1 TV? After a period of time, if I don't click yes, I am still watching, the station I am watching turns off and just a photo of something comes on.

For the price we are paying for X1 premium TV service, we should not be bothered with this silly interference.

Responses

Turbo6ta

New Poster

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12 Messages

7 months ago

Nobody else here ever have this problem with there X1 TV service ?

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Turbo6ta

New Poster

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12 Messages

One last time to the top ....

Maybe I'm the only one that has this problem. If not, has anyone attempted to fix this annoying situation?

7 months ago

0

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westwayneguy88888

Contributor

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217 Messages

I see it, only rarely - because i change the channel or look at the guide often enough where it constantly gets reset.

Personally, I don't find it to be that big of a deal, but am understanding how it may annoy you.

I do not know of any fix

7 months ago

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XfinityEricB

Official Employee

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2.1K Messages

Turbo6ta You can turn off the power saver mode to prevent the message if you like by these steps: Navigate to Settings > Device Settings > Power Preferences > Power Saver > OFF.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

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Turbo6ta

New Poster

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12 Messages

Eric ... Thanks for the reply.

I will try those Power Preference steps you posted and see if that helps

EDIT: Well, I just followed those steps you posted. My 'Power Saver' was already in the Off mode ... so, I guess I will just live with this slight inconvenience.

(edited)

7 months ago

XfinityEricB

Official Employee

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2.1K Messages

Turbo6ta Happy to help in any way I can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

silverstar731

New Poster

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6 Messages

1 month ago

I am also getting the same thing... with no help from Xfinity/Comcast. AND my bill just went up. I can't get my preferences set and pay an arm and a leg. Same issue with the Screen Saver.

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Turbo6ta

Is there anyway to turn off the “are you still watching” feature with the Xfinity X1 TV?

Turbo6ta

Turbo6ta

westwayneguy88888

XfinityEricB

Turbo6ta

XfinityEricB

silverstar731

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