Visitor
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2 Messages
Issues Recording multiple shows at a time on DVR
In the past, I was able to record multiple shows at a time. It didn't happen often, but sometimes, there would be 4 shows that came on at the same time and I was able to record all 4 shows. Now, I am only able to record 2 shows at a time. One of the main reasons I have always been willing to pay so much for Xfinity tv was for this very thing.
I have called/chatted with Xfinity support 3 different times. One told me I should go pick up a new DVR box, one told me he fixed it and it would take affect in about an hour (it didn't), and the last one told me "it's not recommended to record that many at once; it's recommended to only record one at a time".
Now, I wouldn't mind going to get a new DVR box, but based on what I've read, I don't think the box is the issue. I think it's my plan and I can't even find a representative that has any clue about why this has suddenly changed. I am now looking at other options that offer the DVR service which allows more than 2 simultaneous recordings. I've been with Xfinity for over 20 years, disappointing that this is what will make me jump ship.
Accepted Solution
XfinityRay
Official Employee
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3.3K Messages
22 days ago
Thank you for taking the time out of your day to work with our team, @DeniseJG! The TV plan options include 20 hours and Cloud DVR and the ability to record 2 shows at one time now. When your package was updated, the DVR service was not added so you had the included Cloud DVR service. I am glad we could the get the DVR service added back to your account so you get the 150 hours and ability to record 6 shows at one time. Our community is here for any need! Enjoy your evening!
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XfinityJeniece
Official Employee
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3.5K Messages
22 days ago
Hey there, @DeniseJG, thanks for reaching out through Xfinity Forums regarding your account concerns with your DVR. I rely on my DVR to record all my favorite programs when I am out of the house, so I understand wanting to ensure you have access for more than 2 shows at the same time. You would need to add the DVR service to your account. With our Cloud DVR option, it is only 2 shows simultaneously. If you add our DVR service to your account, you will be able to record up to 6 programs. I would be happy to help you with going over the pricing and options. Please feel free to send us a Direct Message with your full name and your full address. We truly appreciate you being a customer for over 20 years!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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