I’ve had pixelation for over a year now

I’ve had my Comcast guy come several times and it still happing. He finally figured it was a cable between my area to Comcast main hub but that was in March. It’s now December have they fixed it that’s a BIG NO. Hate spending so much money for the worst service ever.

The Comcast guy is mine because he services this area is a totally good guy and he try’s so hard to help me with this problem. But company doesn’t do there part!!!

Responses

XfinityRichard

Official Employee

•

1.8K Messages

4 months ago

Hi there, @user_rtmzuq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_rtmzuq

I’ve had pixelation for over a year now

XfinityRichard

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