Skip to main content
user_6k6piw
1st Topic

Visitor

 • 

1 Message

Sunday, May 24th, 2026 9:08 PM

Last minute of recorded programs cuts off

The last minute of recorded programs cuts off. This is a broadly known issue with your customers. The only guidance I have found is to go into each scheduled program individually and extend the recording 3 minutes as a work around. I do not want to do that, but instead am seeking a permanent fix from Xfinity.

Question

 • 

Updated 

12 days ago

17

1

0

Oldest First
Selected Oldest First
XfinityQue

Official Employee

 • 

673 Messages

12 days ago

 

user_6k6piw, hello there and thanks for reaching out. I understand how frustrating that is, especially when it affects multiple recordings. At this time, the most reliable workaround is extending the recording time manually for scheduled programs. I realize that’s not the ideal experience, and I appreciate you bringing attention to it. I’ve documented your feedback regarding a permanent fix and the impact this issue is having. We’re always working to improve the recording experience, and customer reports like yours help identify ongoing issues and areas for improvement.

 

0

0

forum icon

New to the Community?

Start Here